Return Policy

 Return & Exchange Policy

If for any reason you are not satisfied with the BeuBag replica item you received, you may return it for an exchange under the below conditions:

- Return requests should be emailed to customer.care@BeuBag.com within 3 days after your order was delivered to you.
- Items should be returned in unused condition and original packaging.
- When no quality issue is involved, the return and re-shipping fees would be at the expense of the client. Moreover, we would apply a restocking fee per returned item. Restocking fees amount GBP15/EURO20/USD30 per replica bag and GBP5/EURO7/USD10 per replica wallet.

Returns and Exchanges for Quality Issues:

For any return request motivated by a quality issue, client would be instructed to send pictures of the spotted defects to our customer service officer, as to allow us to validate the fact product is indeed defective. Once we would have validated that item is defective, we will provide client with a Return Merchandise Agreement (RMA), a RMA number and a shipping address to return the product we validated as defective. We would not accept returns of items that do not show on the RMA, and that we did not agree on.

Items returned for defective reasons will be exchanged against the very same models.

How to exchange/return products:

1. Simply E-Mail customer.care@BeuBag.com. within 3 business days of arrival your request.

2. In this Email, please provide the following information
a. Your full name and address
b. The PO Number
c. The date the order was received.
d. The list of items to be exchanged (name and reference number).
e. The reason why you would like to return your BeuBag items.

3. Upon receipt of your return request, our Customer Service Department will provide you with a RMA (Return Merchandise Agreement) and RMA number. This RMA number should be referred to for any further correspondence inherent to this return. Please note your return request normally takes about 5-7 business days to be processed.

4. Upon receipt of this RMA, please ship back the items listed on the RMA to the indicated return address.

5. Please email us with a tracking number of your return.

6. As soon as we receive your return package, our Shipping Department will process your replacement and you will receive a new tracking number to monitor your shipment until it reaches you.

IMPORTANT NOTICE

As per our policy, and whatever the reason given by the client, we will not process any refund to clients after an order is shipped! Though, we are always doing our utmost to accommodate clients and handle exchanges on their request.

Would an order settled by credit card,and if client requests a refund, we would do so but would apply a GBP25/EURO30/USD50 charge for processing this refund. Indeed, those fees correspond to the charges applied to us by payment gateway for handling a refund.

When no quality issue is involved for return for exchange you won't be able to enjoy the discounted price as you already had in the first place normal retail price will be charged on the return before RMA# issued.

Please keep in mind that you have purchased replicas, and not genuine bags! Although our replicas are 99.9 % similar to the originals, there are still some minor differences. Otherwise we would be advertising genuine bags!

Returns should be shipped via courier at client expense for any reasons with no exception, and a online traceable Tracking Number should be provided to us. We are not responsible for lost or seized or any import tax charged on your package during it being returned back to the merchant,if any of these charges incurred and your package will be automatically returned by your courier. 

Please note that returned items are subject to final inspection before exchange will be processed. Allow 10 to 15 business days for an exchange to be processed.

BeuBag.com strives to perfection in all aspects of customer service, and we are positive you will be highly satisfied with the quality of our products and service.

The BeuBag Team